Shipping & Returns

Shipping

Shipping is charged according to Royal Mail's pricing policy. Shipping costs are automatically calculated according to weight, size and destination. To get a no obligation estimate of shipping costs simply add the items you want to your shopping cart and click the "Estimate shipping" button. Alternatively visit Royal Mail web site and check out how their pricing works.

We will dispatch your order as quickly as possible. We try dispatch within 2 working days (excluding Sundays and public holidays).

Orders to the UK normally take 1-2 business days if 1st class delivery is selected 3-5 days if 2nd class or standard parcels is selected, orders to the rest of the world should take 10-14 days - although sometimes quicker.  You should, however, allow 21 days for the UK and 30 days for outside of the UK as sometimes deliveries can take longer than normal time frames.

Returns


We are committed to selling high-quality products we hope you'll enjoy  but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used. We also recommend that you keep your email receipt which contains an order number, as you will require it in the event of any after-sales queries

Faulty or Damaged Item(s)

We carefully open and check every item before dispatch, but damage can occur in transit to you. It is your responsibility to check for damage and we should be notified within 48 hours of delivery, email us via the "contact us" link on this site, include in this email your order number, item(s) details and your name and address and details of the fault/damage. We will provide you with our returns address. Please keep all packaging including mail bag, and packing materials as we require these to make a "damaged item" claim against our carrier.

If your product is defective in any way please email us the "contact us" link above.  Faulty/damaged item(s) will be replaced or refunded upon our receipt of the faulty/damaged item(s). All faulty/damaged item(s) must be returned to us within 30 days of you receiving them.

You will have to return the item(s) to us using Royal Mail but we will refund the cost of the item(s) the original postage cost to you and the return postage costs to us. For any returns sent to us you should use standard Royal Mail delivery options (we will not refund return postage costs if you use an expensive service such as "Special Delivery" to return the item(s) to us) but please ensure you ask for a proof of postage. Please include details of your name, postcode and invoice/order number with the item(s)

All returned products must be returned in the original boxes with all contents included.

Change of mind

If you have ordered via the internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item. This does not apply to items personalised or made to your specification or  items that due to their nature cannot be returned; Such as earrings and body jewellery for hygiene and safety reasons, unless they're faulty.

To cancel, you can email us via the "contact us" link on this site within seven working days (not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s). Include in this email your order number, item(s) details and your name and address. We will provide you with our returns address.

You will have to return the item(s) to us at your own expense for "change of mind" but we will refund the cost of the item and original postage cost to you assuming there are no obvious signs of use.

For any returns sent to us you should use standard royal mail delivery options but please ensure you obtain a proof of postage. Please include details of your name, postcode and invoice/order number with the item(s).

All returned products must be returned in the original boxes with all contents included.

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